Library services during COVID-19

The library is pleased to reopen to the public as of Monday 22nd June with the following opening hours

Monday  10am - 12pm and 2pm - 4pm
Tuesday 10am - 12pm and 2pm - 4pm
Wednesday 12pm - 2pm and 4pm - 6pm
Thursday  10am - 12pm and 2pm - 4pm
Friday   10am - 12pm and 2pm - 4pm

Our services won't look the same as normal and may be limited, but the health and safety of our staff and visitors are our top priority, as such compliance with NSW Health requirements and guidelines are central to the conditions and services during this time.

Changes to entering the library

Please stay home if you are sick.
Hand sanitiser must be used prior to entering.
It is a condition of entry to provide your name and contact details to staff for contact tracing purposes.
Physical distancing of 1.5m is in place with guides installed to assist.
In addition, NSW Health Guidelines of 4m2 per person limits the number of visitors to the library to ten people at a time.
Due to these conditions the time you are able to spend in the library may be limited.

Changes to library services

Computer access is available, however these are limited to four computers with a limit of thirty minutes for a single session.

Our ability to assist you may be limited.

Remote printing and pick up service

If you have documents you need printed send them to the library through our MobilePrint webpage or if you're on a mobile device through the PrinterOn app

Pay for your printing by card, we are no longer longer accepting cash payment.
If you are unable to visit the library to collect your printing within the opening hours please contact us to arrange a suitable pick up time at our collection point.

Changes to borrowing

Under Government guidelines any books that are handled by the public are required to be quarantined, therefore the collection cannot be physically accessed.

We are introducing a range of select and collect services.

Select and collect

Grab n' go bundle

Collect a bundle of pre-selected items when you visit the library or choose from the select and collect borrowing options below.

Your choice

Search for and reserve specific titles of interest on the library catalogue.
You can reserve twelve items which we will collect for you and notify you of their availability.
For more information on how to login to your member account on the library catalogue visit our frequently asked questions section.
If you are unable to visit the library to collect your items within the opening hours please contact us to arrange a suitable pick up time at our collection point.

Librarian's choice

The Librarian's choice option involves staff hand picking items for you to borrow according to information you submit about your preferences such as preferred genres like mystery or romance, format such as large print and authors you do or don't enjoy.
When your selection is ready to collect you will receive a notification.
If you are unable to visit the library to collect your items within the opening hours please contact us to arrange a suitable pick up time at our collection point.

Selection request form

Frequently asked questions

I joined the library online. Can I borrrow books now?

Online library membership gives you access to all the digital resources.
If you would like to borrow physical items please visit the library to update your membership category and collect your library card.
Please bring some personal identification when collecting your library card.

What is contact tracing?

Can I use multiple borrowing options?

Yes.

You can borrow items through multiple options whether you want to request specific titles or receive a 'mystery' selection of items according to your preferences.


How long is the borrowing period?

The borrowing period is six (6) weeks.
You will receive a printout of items issued to you and their due dates, and a reminder via your preferred method is sent closer to this date. If you would like to keep the items longer you can extend these through your member account in the library catalogue or contact us.

How do I return my library items?

All items can be returned through the after-hours return chute near the library front door.
Hold your items up to the chute, wait for the green light and open the door to put your items in.

I returned my items why are they still showing on my account

As a safety precaution all items are being quarantined before being returned.
If the item is still showing on your account after 7 days please contact us.

I need to talk to the library staff

Current services are designed to minimise physical contact. However, you can contact staff on social media, email or phone.

Can I browse the shelves?

We will not be reopening the collection to the public until we are confident it is safe to do so, as the health and safety of staff, library members and visitors are our top priority.
In the mean time you can utilise our grab n' go bundles in the library and our select and collect borrowing services.

What hygiene practices and safety protocols are in place?

Staff are following strict hygiene protocols and procedures including regular cleaning, hand washing, sanitising and use of gloves where appropriate.
All returned items are quarantined for 7 days before being made available for loan.

Is the archives open?

At this stage the archive is closed for physical access.
You can submit an enquiry via an online form, email or phone.

Can I photocopy or scan documents?

Yes.
Photocopying, scanning and emailing documents will be provided for you by staff at the front counter.
Payment via card only, no cash accepted.

NEW!

Your free library membership gives you access to digital magazines through RBdigital and movie and documentary streaming through Beamafilm

Find out more about the digital services on offer by clicking here

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