Frequently Asked Questions - Library

My books are overdue, do I have to pay a late fine?

No!

We don't charge late fees for overdue items.

We will send you a reminder notice via SMS, email or letter.

There is an after hours return chute near the front door for your convenience.

Why does my letter include prices for items?

This is the replacement cost of the item.

If the item is damaged or lost this is the price that will be charged.

 

My dog ate my library book, am I banned for life?

Certainly not!

Although we may not let your dog in the library.

If items are damaged beyond reasonable use, the replacement cost of the item is incurred.

The replacement cost consists of the price we paid for the item and a processing fee.

Alternatively, you can provide us with a new copy of the item.

 

I can't find the DVD I borrowed, what do I do?

  1. You can renew your items twice, this will give you time to look!
  2. Check the following places;
  • Under the car seat
  • Under the bed
  • In the microwave
  • In the kid's room
  • In the dog kennel
  • In the garden shed
  • Under the lounge

3. Have you given up?

4. Unfortunately, the replacement cost for the item needs to be paid before you can continue borrowing.

The replacement cost consists of the price we paid for the item and a processing fee.

Alternatively, you can provide us with a new copy of the item.

 

I've also lost my library card

You'll need a replacement card to borrow and use the computers.

There is a $3 fee for replacement library cards.

 

Is there a cost for printing?

Yes.

A4 black and white
$0.20 per page
A4 colour $1.50 per page
A3 black and white $0.40 per page
A3 colour $3.00 per page

The printing collection is coin operated, if you require eftpos facilities please speak to library staff.

Is there a cost for photocopying?

Yes.

A4 black and white
$0.20 per page
A4 colour
$1.50 per page
A3 black and white
$0.40 per page
 A3 colour
$3.00 per page

Can I scan and email a document?

Yes. The photocopier can scan a document and email it to the supplied address.
This is a free service.

Can I send or receive a fax from the library?

Yes, however there is a cost;

Sending and receiving the first page
$2.00
All further pages
$0.20 each